RETURN POLICY

You may return new and unused items within 30 days of delivery and we will refund full your payment. We'll also support the return shipping fees if the return is because of the producer's error (you received an incorrect or defective item, etc.).

You will receive your refund within 14 days of giving your package to the return shipper; however, in many cases, you will receive a refund for a shorter time. This time period includes the transit time for us to receive your return from the shipper (5 - 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please email hello@sowood.com with your order number or full information of the order. We will respond within 24 hours with instructions for how to return items from your order.

 

OUR GUARANTEE

We ensure a money-back guarantee for all orders that comply with our conditions. Any used products and personalized orders are not covered under the guarantee. Our guarantee policy is valid for 30 days after the time of the orders arrival. For our policy, you can receive your full refund or exchange it for another product of equal or lesser value as your requirement. The customer will pay the cost of return shipping and please contact us at hello@sowood.com to receive instructions of how to do so.


If you need help, please contact us:

Email: hello@sowood.com

Phone: +1 480 876 8788