Lifetime Warranty Policy

At So Wood, we stand behind the quality of our products. Select items come with our Lifetime Warranty, demonstrating our commitment to exceptional craftsmanship and customer satisfaction.

What's Covered

Our Lifetime Warranty covers any manufacturing defects in materials and workmanship for eligible products. If your product fails due to a defect in manufacturing, we will repair or replace it free of charge.

What's Not Covered

This warranty does not cover:

• Normal wear and tear from regular use
• Incidental or accidental damage
• Damage resulting from improper use, care, or maintenance
• Damage caused by modifications or alterations to the product
• Damage from misuse, abuse, or neglect

Eligible Products

The Lifetime Warranty applies only to select products as indicated on the product page at the time of purchase. Please check individual product descriptions to confirm warranty coverage.

How to Make a Claim

If you believe your product has a manufacturing defect covered under this warranty, please contact our customer service team with:

• Your order number or proof of purchase
• Photos clearly showing the defect
• A description of the issue

We will review your claim and provide instructions for return or replacement if approved.

Additional Terms

This warranty is non-transferable and applies only to the original purchaser. It does not affect your statutory rights under Australian Consumer Law.

For warranty claims or questions, please contact us at your convenience.